Our terms & conditions

How To Order
To avoid all possible misunderstanding, we only accept order via email, fax or letter. Please contact us if you do not receive any order confirmation within 5 business days. Please check your order confirmation carefully. The goods will be delivered as described on your order confirmation. Order modifications must be notified in writing within 5 business days of the receipt of your order confirmation.

Payments
By TT of 40% for Down Payments and balance payments to be made after faxing copy of BL.

Minimum Order
One (1) 20’ Container or value of 10.000 USD excluding shipping costs.

Pricing
FOB price. Port of Loading : Semarang, Indonesia.
Export order, VAT is not applicable.
Domestic Order are subject to 10% PPN (VAT).

Printing, Labelling, Branding
KINI can assist with all your branding, labeling and packaging of your goods, such as hangtags, stickers, business card, brass/stainless steel plaques, codes etc. As well we can provide you with HIGH Resolution Photograph for all your promotional need.

Shipments
FCL: aadd For full container loads the prices are FOB. Local handling will be paid by KINI.
LCL: Less than container load shipments. If the costumer request combined shipment with other producers, we can assist to bring the goods to the requested location. 10% TAV will apply and local trucking cost will be charged.

Guarantee & Claims
All sales are final. We take pride in the quality of our product and satisfaction of our customers. Your order will be carefully processes and packed. All claims for shortages and/or defective product must be made in writing within 5 days after receipt the goods. Shipping charges are not refundable. No returns will be accepted without prior approval. Please keep in mind that our products are made by hand from wood materials and there may be slight variations in color or texture as found in nature.